Solution Channels

 

Voice:

Categorized in three broad categories namely Outbound, Inbound and Blend we provide excellent quality voice based services to our clients via telephone. Some of the projects we have executed and have capabilities for are listed below.

  • Lead Generation & Appointment Setting
  • Tele-sales
  • Customer Care Services
  • Technical Support
  • Marketing and General Surveys
  • Reservations and Bookings
  • Customer Retention Programs
  • Order Processing
  • Advertising Response Management
  • Direct Mail Support
  • Inquiry Handling
  • Complaint Handling
  • Information Requests
  • Third Party Verifications

Internet
We provide support services for our clients through Internet categorized as E-mail support and Chat support. Our services over the Internet include the following:

  • Customer Care
  • Technical Support
  • Order Processing
  • Verification
  • Email Marketing

Back Office
We provide back office support also to our clients. We have been able to perform to the expected levels of our clients over a period of time simply because of our emphasis towards proper training, strict quality controls and timely delivery.

  • Research
  • Documentation
  • Application Processing
  • Content Related